Tabs

Bank/Thrift Supervision   |    Capital    |    CFPB    |    Deposit Insurance    |    Interchange    |    Mortgage Finance
Municipal Advisors   |    OCC-OTS Merger   |    Preemption    |    QM - QRM    |    Swaps   |    Volcker Rule    |    Full Topics List
 
Qualified Mortgage - Qualified Residential Mortgage
Swaps
Consumer Financial Protection Bureau - CFPB
Bank/Thrift Holding Company Supervision
Capital
Deposit Insurance
Interchange
Mortgage Finance
Municipal Advisors
OCC-OTS Merger
Preemption
Volcker Rule
Corporate Governance
Financial Stability Oversight Council (FSOC)
Appraisals
Office of Financial Research (OFR)
Systemic Risk
Supervision and Oversight
Payment, Clearing and Settlement
Prudential Supervision
Trust & Securities
Asset-Backed Securities
Resolution Authority

Friday, April 13, 2012

CFPB Files First Consumer Response Annual Report

The CFPB recently issued its first Consumer Response Annual Report to Congress. The report includes CFPB’s analysis of complaints received from July 21st, 2011 through December 31st, 2011, providing details on the CFPB’s process for handling complaints.

According to the report, the CFPB received 13,210 complaints during this time frame, which included 9,307 credit card complaints and 2,326 mortgage complaints. The three most common credit card complaints involved billing disputes (13.7%), identity theft/fraud/embezzlement (10.9%) or APR or interest rate (10.2%). Nearly 60% of the mortgage complaints involved making payments (servicing, payments, escrow) or problems when the consumer is unable to pay (loan modification, collection, foreclosure).

Read the full report.

No comments:

Post a Comment

Please read our comment policy before making a comment.