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Thursday, January 23, 2014

CFPB’s Cordray at Conference of Mayors

CFPB director Richard Cordray spoke at the U.S. Conference of Mayors about the bureau’s “Consumer Response function,” introducing another avenue though which consumers can submit their complaints. The CFPB has piloted a partnership with 311, the information and non-emergency services hotline, from whom consumer financial product issues are forwarded directly to the CFPB. Cordray’s goal at the U.S. Conference of Mayors was to “sign up as many cities as possible by [the CFPB’s] July anniversary”.

Read Cordray’s speech.

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