- Mortgages: There were 60,000 complaints, accounting for 37% of overall complaints. Consumers were mostly concerned with problems when they were unable to pay.
- Debt collection: CFPB received a total of 31,000 complaints, accounting for 19% of overall complaints. Consumers were most concerned with collectors attempting to collect debt not owed, communication tactics by the collectors and collectors taking or threatening illegal action.
- Credit reporting: The 24,000 debt collection complaints account for 15% of overall complaints. Nearly three out of four consumers were concerned with incorrect information on their credit report.