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Monday, June 2, 2014

CFPB Seeks Comments on Credit Card Telephone Survey

The CFPB is requesting comment and OMB approval on a new information collection titled: “Telephone Survey Exploring Consumer Awareness of and Perceptions Regarding Dispute Resolution Provisions in Credit Card Agreements.” The survey would collect information on 1,000 credit card holders as part of its study of mandatory pre-dispute arbitration agreements, which is required under Section 1028(a) of the Dodd-Frank Act. The survey will determine:

  • The role of dispute resolution provisions in consumer card acquisition decisions and
  • Consumers’ default assumptions (meaning consumers’ awareness, understanding, or knowledge without supplementation from external sources) regarding their dispute resolution rights vis-à-vis their credit card issuers.

Comments are due on or before June 30, 2014.

Read more.

2 comments:

Fiverr Work said...
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Fiverr Work said...
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