The Government Accountability Office (GAO) released the results of a survey of employees at the CFPB that indicated additional actions were needed to support a fair and inclusive workplace at the bureau.
Nonexecutive employees at the CFPB who responded to GAO’s survey identified strengths and weaknesses in the bureau’s personnel practices and culture. The survey found heightened concerns related to fair treatment, trust that employees can raise concerns without fear of reprisal, confidence in complaint processes and other matters. For survey items on these issues, over 25% of respondents had unfavorable views, and dissatisfaction was above 35% in some CFPB offices and demographic groups. For example, about one-third of respondents disagreed with the statement that success at CFPB is based more on merit than on personal connections or favoritism. Disagreement was 40% or more for a few offices that focus on examining institutions and among black respondents.
Despite the complaints, most respondents agreed that enthusiasm for CFPB’s mission is high and that immediate supervisors respect and value differences among individuals.
Read the report.