Despite opposition from ABA and others, the CFPB is moving forward in its plan to add consumer ratings of responses to complaints to its complaint database. Under the request for regulatory approval, the CFPB would replace the function of the database that allows a customer to dispute the company’s response to the complaint with a “short survey” -- and option to provide a narrative -- that would allow the customer to provide feedback on the company’s handling of the complaint.
ABA has argued that the change would further erode consumer privacy and foster
the spread of unverified information, noting that the subjective rating system
and narrative option could further the dissemination of unreliable and
potentially false information into the market. Comments on the bureau’s notice
are due by Dec. 29.