Billing disputes account for 17% of consumer complaints about credit cards, with identity theft and fraud concerns accounting for an additional 10%, according to the CFPB’s periodic summary of consumer complaints. Other credit card complaint topics include account closures (7%), interest rate disputes (6%) and late fees (4%).
Although the bureau spotlighted complaints about credit cards in its report, complaints account for a negligible fraction of all open card accounts. According to the latest quarterly data in 2016 released by ABA, there are 346 million open credit card accounts in the United States.
The CFPB received a little over 21,000 credit card complaints in 2016, resulting a 0.006% complaint rate. Of these complaints, two-thirds were closed with an explanation from the company, and 98% of responses from companies were timely.
Read the CFPB report.